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What do you want to know?

Some of the most frequently asked questions

How can I track the status of my payment?

There are two main ways to do this. First, the online platform lets you select any pending payment and check where in its journey it is. Second, you can get in touch with your dealer who can share the status of the payment as well as any accompanying documents such as your SWIFT copy.

Are there any limits on the transaction amount?

In order to keep things flexible for our clients there are no minimum amounts, however, please check with your dealer about the associated payment fees.

In order to protect clients we do set the maximum transfer amount as X by default. Your dealer can adjust this for you if it would better suit you to have a higher transaction limit.

What documents do I need to register?

For a business account, you will need; a certificate of incorporation, and a document outlining the directors and shareholders.

For an individual account, you will need; ID, and proof of address.
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Please note we will likely require additional information to create a comprehensive KYC.

Do you require a deposit for forward contracts?

We have the ability to arrange forward contracts without the need for a deposit. However, this would be reviewed on a case-by-case basis depending on the requirement and the financial position of the business.

Typical deposits for clients ranges from 3-5% depending on the product, currency and tenure.

Do you offer an online platform?

Absolutely! We want to make sure that clients are able to manage their currency flexibly. All our clients gain access to an online platform that allows them to get live currency pricing and execute, view pending payments, add beneficiaries, pull statements and many other features.

What is a white label and who handles my money?

A white label is when a company offers services and products, of an underlying FX provider, under its own brand to customers. In the case of pmnt, those underlying services are offered by GC Partners and Equals Connect which are both FCA regulated businesses. Pmnt provides a tailored user journey and expertise from an experienced team of cross-border payment professionals. Pmnt does not facilitate any regulated activity.

When completing an exchange your funds will always be sent to one of the named providers and pmnt will never handle your funds. This ensures that your funds are always protected and follow strict client money rules.

How do I know my money is safe?

Pmnt offers its services as a white label of GC Partners and Equals Connect. Both companies are regulated by the FCA, allowing them to process and facilitate currency exchange and remittance. As part of that regulation, client funds have to be held in client segregated accounts, away from the funds of these respective companies and pmnt. This means, should anything happen to pmnt your funds are protected and will be returned by the respective FX providers.

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Some of the most frequently asked questions

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